About me

I lead the team at TfL that is responsible for all customer channels across print and digital platform and web content. The team is also accountable for design in TfL, from graphic design to product and industrial design. We also lead on commercial and marketing partnerships

Skills

Change Management, CRM, Customer Experiance, Customer Service Design, Digital Customer Experiance, integrated marketing, leadership, Marketing Strategy, Product Design, Social Media

Sector Experience

Public Transport

Trade Associations

Design Business Association DBA, Marketing Society