About me

Founding Partner / Experience Director

Lawrence Heath is an accomplished CX leader with over a decade of experience driving impactful customer strategy. With global experience, Lawrence has collaborated with the world's biggest brands, including: Mars, O2, Mazda and Natwest. His passion lies in unraveling the intricacies of customer behaviour, leveraging insight to generate tangible business outcomes. This drive has positioned him as a trusted advisor, consistently delivering innovative solutions that elevate organisations and foster long-term customer loyalty.

Strategy - Communications Mapping - Experience Design - Audience Mapping - Personas - CRM - Service Design